Shipping Policy
Shipping & Delivery At VELGRÉY, every piece is meticulously crafted and handled with the utmost care. Orders are processed with precision and shipped securely to ensure your items arrive in perfect condition. Processing Time: Each order is prepared within 2–5 business days, reflecting our commitment to quality and attention to detail. Shipping Methods: We partner with premium carriers to deliver your order safely and efficiently, both domestically and internationally. Tracking: Once your order ships, a tracking number will be provided so you can monitor its journey. Exclusive Care: For our most discerning clients, expedited and bespoke shipping options are available. VELGRÉY delivers more than apparel—it delivers presence.
Refund Policy
Refunds & Returns VELGRÉY stands for perfection. Each piece is crafted to embody power and presence. If a return is necessary, it is handled with discretion and care, respecting the exclusivity of your purchase. Customized creations are a signature of individuality and are non-refundable. Every return honors the standard. Every piece commands respect.
Cancellation / Return / Exchange Policy
Cancellation & Return Policy Every VELGRÉY creation is meticulously crafted to perfection. Due to the flawless quality and exclusive nature of our pieces: Cancellations: Orders may be canceled within 24 hours of purchase. After this period, production begins immediately. Returns & Exchanges: Items cannot be returned or exchanged. All products are inspected and delivered in perfect condition, ensuring that what you receive meets our uncompromising standards. Custom & Bespoke Orders: Personalized creations are inherently non-refundable and non-exchangeable. VELGRÉY is for those who own it—and every piece is made to remain impeccable